Data protection declaration.

Welcome to Builders Valley

  • Introduction

    Builders valley recognises and respects the importance of protecting the privacy of our portal users.

    Builders valley (“we”, “our” or “us”) collects and processes personal information through using our Services at buildersvalley.com and all our other websites, telephone communications, mobile apps and software. Services that is provided by Builders valley to you. This includes but is not limited to provision of contact details, information about jobs, industry information and other products. The Services may be provided through the website, telephone or by any other electronic means.

    This Privacy Policy applies to all personal information about you that we collect or process. This Privacy Policy also covers how we use and protect your information as well as your rights in relation to your data. If you are not a tradesperson, please see our Policy for Customers.

    Builders Valley respects your privacy and takes the protection of your data seriously and therefore we operate this website and the services we offer on it in accordance with the applicable data protection laws, in particular the EU General Data Protection Regulation (" GDPR ") and the Federal Data Protection Act ( “ BDSG ”) . This privacy policy is intended to give you a clear picture of how we use your personal data, what rights you have and what options you have to exercise control over your data and protect your privacy. This privacy policy contains the following information:

    We encourage you to read this Privacy Policy carefully and to check it periodically for updates when you use our Website and Services.

  • What personal data we collect and use for.
    • What we collect
    • Information we collect directly from you
    • The categories of information that we may collect directly from you include the following:
    • Personal and contact details e.g. name, date of birth; telephone number, email address, postal address, billing address;
    • Account details e.g. username and password;
    • Communications e.g. when you participate in message boards or forums, respond to a review, message a homeowner, contact us with a question, comment or request or when you answer a post from a homeowner.
    • Financial details e.g. your bank account details;
    • ID documents e.g. drivers’ licence or passport;
    • Your photograph;
    • Proof of ability e.g. skill-based questionnaires, Gas Safe registration, plumbing qualifications, evidence of work done etc.
    • We may collect:
    • Technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;
    • Information about your usage of our websites, Services, and apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, the pages you access before and after accessing the Services, our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services.
    • We may collect information from other sources:
    • Personal details e.g. name;
    • Business details e.g. trading name, legal name, directors;
    • Publicly available background information e.g. bad press or reviews on other sites about trades people;
    • Unsolicited complaints from third parties;
    • Details about your advertising preferences e.g. interaction with online advertisements;
    • Technical information about the delivery of emails, SMS, and push notifications from other sources such as Google Analytics and Amazon Web Services;
    • Details of work being completed by you.

      • Personal data is any data that can identify you directly or in combination with other data. We collect personal data:

      • That you provide to us when using our website and services;
      • Personal information that we collect automatically;
      • Personal data that we obtain from other sources.

      Personal data is any data that can identify you directly or in combination with other data. We collect personal data:

  • Personal information that you provide to us or that we collect automatically

    The personal information we collect includes:

    • Contact details and data about orders and services,

      • such as (company) name, address, (mobile) telephone number, email address, field of expertise and other personal data that you voluntarily provide to us when you contact us or with us communicate. We also collect personal data from clients who place an order and from contractors to the extent that this information is necessary to establish contact with a potential client. This includes information such as occupation and information about work, products and services.

    • Account Information

      • Such as username and password when you create an account with us;

    • Contractor identification data from identity documents.

    • Transaction and payment data

      • Such as: E.g. invoices, financial data required for invoicing, invitations to work with contractors and offers from contractors for work from customers.

    • Communication data

      • such as B. communication between the client and contractor about us, participation in communication with us, e.g. B. when you contact our customer service or ask us a question, respond or make an inquiry

    • Ratings and comments

      • Ratings and contact from Builders valley ltd users.

    • Information collected automatically

      • Such as your IP address, browser type and operating system, application version and geographical location. We also collect and generate information about your use of Builders valley ltd, such as the pages you have visited, the pages you have visited before and after your visit to us, the search terms you use, how often you use us and whether You are interested in using us more often. We collect this information by setting cookies. For more information about the cookies we use, see our Cookie Statement.

  • Social Media Login:

    To improve your experience on our website, we offer you the option to log in with your Google or Face book account. If you choose to do so, you authorize us to retrieve personal information such as your name, email address and external identification number. We may store this information for the purposes set out in this statement and may use it to validate user credentials for social media login. The use of information collected by Google and Face book is governed by the policies of each respective party, and our use of that information is governed by this Privacy Policy.

  • Personal data obtained from other sources

    We use external sources to collect certain personal information. For example, from trade offices or chambers of crafts to obtain operational data about contractors in order to check whether a company exists or is authorized to provide services. We also collect technical information about the delivery of emails, SMS and push notifications from sources such as Google Analytics and Amazon Web Services.

    We use your personal data for the following purposes:

    • You can visit our websites without providing any personal information. Every time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. In accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR, this serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your visit to the site

    • Hosting services provided by a third party

      • As part of processing on our behalf, a third-party provider provides us with the services of hosting and displaying the website. These service providers are contractually obliged by us to exercise the same care in processing personal data as we do ourselves

      • oAll data collected as part of the use of this website or in the forms provided for this purpose as described below are processed on its servers.

    • Offer of our services

      • The main part of our offers can only be used by you if you register with us. Then you can, for example, post tenders, take part in tenders, monitor them or submit reviews. We request data that is necessary or recommended for use (e.g. carrying out tenders or the usage relationship). This includes in particular your name, address and other contact information, such as your mobile phone number. In connection with the collection of data, we point out if information is mandatory. We use the data you provide in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR to process the contract.

      • If you place an order with Builders valley we will pass on your telephone number to those tradesmen who want to contact you so that they can ask questions about your work. We use the data you provide to process the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b of the GDPR.

      • Furthermore, the data may be used due to legal obligations, such as answering official inquiries within the meaning of Article 6 Paragraph 1 Letter c GDPR.

      • For Builders Marchents, craftsmen and service providers (contractors), Builders valley also stores provider profile and payment information for paying usage fees. Finally, information about the type and content of the tenders in which you took part as a provider is stored. We also request copies of evidence from contractors to prove individual information stored in the member profile, e.g. with regard to trade law or other registrations, approvals or qualifications, a confirmation of the business registration (“trade license”) or the notification of freelance work, the craft card, the master's certificate or comparable evidence. These documents will be stored in electronic form for the duration of the membership or for the duration of statutory retention obligations within the meaning of Article 6 Paragraph 1 Letters b and c GDPR.

      • After the contract has been fully processed or your member account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial law retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this as required by law is permitted and about which we inform you in this declaration. Deleting your member account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided for this purpose.

  • Identification and authorization

    We process your personal data to verify your identity and provide you with access to our services. The basis for this is the performance of the contract we have with you and compliance with our legal obligation to take appropriate security measures to protect the data we process. To meet data the legal basis for this is Article 6 Paragraph 1 Letters b and f GDPR;

  • Combating fraud

    We also process contractors' personal identification data from identification documents to combat fraud. The basis for this is the consent of the contractor. The legal basis for this is Article 6 Paragraph 1 Letter a GDPR;

  • Improving our website and services

    We analyze information about how you use our website and services to improve the user experience for all website visitors. This information includes both survey data and statistics. It is our legitimate business interest to analyze this information to: B. Solve problems with our website. The legal basis for this is Article 6 Paragraph 1 Letter f GDPR and Section 25 Paragraph 2 No. 2 TTDSG;

  • • Customizing Settings

    We use your personal information to provide you with a personalized experience of our Services. We do this, for example, by offering you interactive or personalized features based on your interests. It is our legitimate business interest to offer you a service that corresponds to your interests as best as possible. The legal basis for this is Article 6 Paragraph 1 Letter f GDPR and Section 25 Paragraph 2 No. 2 TTDSG;

  • Communication

    We use your personal data to communicate with you, e.g. B. when you contact our customer service, send us an email or ask to exercise a right. We also use your personal data to contact you, for example to inform you about changes to our services or terms and conditions. It is in our legitimate business interest to communicate with you and answer your questions and requests. The legal basis for this is Article 6 Paragraph 1 Letter b GDPR;

  • Reviews

    We use your personal information when you post reviews in forums on our website. For example, if you post a review about a contractor, we may, at the contractor's request, edit or delete a review if it is irrelevant, offensive or otherwise inappropriate. It is in our legitimate business interests to allow our users to write and post reviews and, if necessary, to change or remove the reviews. The legal basis for this is Article 6 Paragraph 1 Letters b and f GDPR;

  • Descriptions and reviews of orders

    We may use your personal data when you provide descriptions of orders or leave reviews of orders on our website. The information provided may be publicly available to third parties on various pages of our website under the category of completed or completed orders. It is in our legitimate business interest to communicate successfully completed or completed orders to other users or other interested parties in our services and to enable our users to write and publish reviews. The legal basis for this is Article 6 Paragraph 1 Letters b and f GDPR;

  • Marketing email advertising with registration for the newsletter

    • If you register for one of our newsletters, we will use the data required for this or provided separately by you to regularly send you our email newsletter based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR.

    • You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided in the newsletter. After you unsubscribe, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

    • We use targeted advertising tools to show you advertising that is relevant to your interests. These tools may collect information about your browsing behaviour and use it to show you advertisements that are likely to be of interest to you. If you receive targeted advertising, this is based on our legitimate interest in advertising our services that are relevant to your interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR. You can set companies in the settings of the respective social media.

  • Email advertising in connection with our service, your right to object
    • If we receive your email address in connection with our service and you have not objected to this, we reserve the right to regularly email you about Builders valley ltd innovations and topics relating to crafts on the basis of Section 7 Paragraph 3 UWG send. You can object to this free of charge at any time by using the unsubscribe link in the respective advertising email
  • Service provider for sending emails
    • Our newsletter is sent as part of processing on our behalf by a service provider to whom we pass on your email address for this purpose.
    • This service provider is based in the USA. We have reached an agreement with them in accordance with the EU Commission's standard contractual clauses. The legal basis for this is Article 46 Paragraph 2 Letter c. GDPR.
  • Postal advertising and your right to object
    • In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, for example to send interesting offers and information about our products by post. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in advertising to our customers in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR.
    • The advertising mail is provided as part of processing on our behalf by a service provider to whom we pass on your data for this purpose. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.
  • Use of location data

    • Your location data is only accessed when necessary (during a search query) and is temporarily stored on your device. Your location determined by the (mobile) device is transferred to the map provided (e.g. Google Maps, Apple Maps) via an interface (API). However, our app does not actively transmit the location. If you do not want to share location data, you can switch this off on your device. Alternatively, you can use the search function of your map app or browser. The legal basis for the use of data is Article 6 Paragraph 1 Letter b GDPR and Section 25 Paragraph 2 No. 2 TTDSG;

  • Exercising our rights and complying with our obligations

    • We use your personal data to comply with our legal obligations. For example, to meet our tax obligations. We also use your personal information to prevent and detect fraud and other illegal or unwanted activities. We may also use your personal information to protect or exercise our rights or the rights of others. It is our legitimate business interest to do this. The legal basis for this is Article 6 Paragraph 1 Letter f GDPR to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer;

  • Anonymization

    • We can anonymize your personal data so that you can no longer be identified by us or third parties. For example, we may use anonymized data to compile statistics to adapt our product development. The legal basis for this is Art. 6 Para. 1 lit .f GDPR to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer.

      We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose.

  • How we use your personal information lawfully

    We may use your personal information for the following purposes:

    • When you use our Services, we may use your personal information to improve your experience with Builders valley.

    • It is in our legitimate interests to provide and develop our Services with relevant content for you.

    • We analyse your information to detect fraudulent activity, including but not limited to creating new accounts for banned users and posting fake feedback.

    • It is in our legitimate business interest to use the information provided to us for this purpose, so we can keep the service safe for all of our users.

    • We analyse information about how you use our Services to provide an improved experience for the users of all our Services. We may use your data for product testing and development, site analytics, or running and analysis of surveys you choose to take part in to improve our Services.

    • It is in our legitimate interest to conduct research and analytics in relation to the running of our Services so we can understand any issues with our Services and improve them.

    • We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your personal information.

    • This is so we can comply with our contractual obligations to you.

    • We process your personal information to provide the Services you have requested.

    • This is so we can comply with our contractual obligations to you.

    • We may use your personal information when we communicate with you, for example, if we are providing information about changes to our Terms and Conditions or if you contact us with questions. We may also contact you to ask you for feedback on our Services for internal research purposes.

    • It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services as well as conduct research into our Services for business research and development.

    • We may process your personal information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law

    • It is necessary to comply with a legal obligation.

    • We analyse your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraudulent activity and claims e.g. fake feedback, inappropriate communications, creation of new accounts for banned users, intellectual property infringement claims, or violations of law or our terms and conditions

    • It is in our legitimate interest to operate our business in a safe and lawful way and protect it from fraudulent or other unlawful activity.

    • We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. We use targeted advertising tools to show you advertisements that are relevant to your interests. These tools may collect information about your browsing behaviour and use it to serve advertisements that are more likely to be of interest to you. Where you receive newsletters or offers from us, this is on the basis of our legitimate interests and you may opt out at any time. Where you receive targeted advertisements, this is on the basis of our legitimate interest to promote our Services that are relevant to your interests. You may set advertisement preferences on the relevant social media companies’ settings menu.

  • Sharing of personal information

    We may share your personal information with third parties under the following circumstances:

    When you are chosen, shortlisted or hired: we will share the name and phone number (and if applicable, the address of the job) of the homeowner with you; and your name, phone number, and profile page with the homeowner.

    Every Trade Account has a public profile page which is displayed in search results to help generate interest from potential customers; these profiles can also show on our directories. The information we display on these pages includes but is not limited to: username, company name, trading name, profile picture, working area, feedback, company information, trade services, photographs, and other information that you may provide us with.

    We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests. Such information may include your e-mail address, name, and telephone number. These advertising partners have their own privacy notices, which may differ from ours. We encourage you to review the privacy notices of these partners before providing any information to them.

    We may share your information with Builders valley family companies for the purposes of security, optimisation of products and services, and internal reporting.

    We may share your personal information with law enforcement agencies, courts, other government authorities, or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

    We may share your personal information with our service providers and business partners that perform marketing services, fraud prevention, and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments (such as Stripe, a payment option for bank transfers), collect debts, optimise services, supply online behavioural advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyse information.

    If there is a dispute between a homeowner and you: in the event of a dispute, we will share your address, email address, and telephone number with the homeowner who posted the job at their request. At our absolute discretion, we may share other relevant information where we are legally permitted to do so.

    We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal information to use it in a manner that is consistent with this Privacy Policy.

    We treat your personal data with care and confidentiality. Your personal data is only available to our employees to the extent necessary to provide our services.

    We only share personal information with third parties in the following cases:

    • We share certain personal information with our group companies for internal reporting, security and optimization of our services. The pages you visit and our analytics.

    • We may pass on your personal data to our service providers. For example, to collect payments, investigate and prevent fraud, distribute marketing communications, display personalized advertising, optimize our Services, or analyze data. These service providers are contractually obliged by us to exercise the same care in processing personal data as we do.

    • If necessary, we will pass on your personal data to professional advisors such as lawyers, tax advisors, auditors or debt collection service providers.

    • We pass on your personal data to authorities to the extent required by law. For example, to law enforcement authorities, courts or supervisory authorities where this is necessary to fulfil a legal obligation or to prosecute criminal offenses and fraud. We may also disclose personal information to authorities to protect our rights and property or the rights and property of third parties;

      • We will not disclose your personal information to third parties for commercial purposes without your prior consent.

  • Your rights over your personal information

    You may, in certain circumstances, have rights regarding the personal information we hold about you. These may include the rights to access, correct, delete, restrict or object to our use of, or processing of your personal information. You may request to receive a portable copy in a usable electronic format of your personal information.

    If you would like to discuss or exercise any rights you may have, please contact us using the contact details provided at clause 2 above. If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection regulator, the Information Commissioner’s Office.

    Please note that we may require additional information from you in order to honour your requests. There may be situations in which we will not be able to comply with your request due to our regulatory obligations to governmental bodies.

    We encourage you to contact us at the contact information at clause 2 above to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Where you have provided your consent to any use of your personal information, you can withdraw this consent at any time.

  • How we transfer personal data internationally

    We provide your personal information to third parties located in countries outside the EU. The recipients of your personal data may be located in countries where personal data protection is lower than in the EU.

    We will only pass on your personal data to third parties who treat your personal data confidentially and ensure appropriate protection in line with European standards so that the personal data is adequately protected (e.g. by entering into EU standard contractual clauses for international Transfer of personal data as authorized by the European Commission).

    Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the UK, and may be available to the government of those countries under a lawful order made in those countries.

    We have put in place appropriate safeguards (such as regulator approved standard contractual terms) in accordance with applicable legal requirements to provide adequate protection for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards.

    If you have any questions about the international transfer of your personal data or about the appropriate safeguards Builders valley ltd has put in place to protect your personal data, please send an inquiry at contact@buildersvalley.com

  • How we secure and store personal information

    We have taken technical and organizational security measures to protect your personal data. These measures aim to ensure the integrity and confidentiality of your personal data. For example, only authorized employees can access personal data. We regularly evaluate and update our security measures.

    We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.

    We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into accounts our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Trades people to help us prevent fraudulent activity e.g. trying to open multiple accounts.

    We will retain your personal data for as long as we have a relationship with you, unless a shorter legal retention period applies or the data is no longer necessary for the purpose for which it was collected. After our relationship with you has ended, we will retain your personal data for a period of time enabling us to:

    • To comply with our legal obligations, including statutory retention periods;
    • To investigate or defend legal claims;
    • To deal with your questions, requests or complaints; and to maintain our records for analysis and/or audit purposes.
  • How you can exercise your rights

    You have the right to request information about all personal data that we process about you at any time. If your personal data is incorrect or incomplete, you have the right to have it corrected and supplemented. You can request the deletion of your personal data at any time, unless we are legally obliged or authorized to continue processing your data. If the legal requirements are met, you can request a restriction on the processing of your personal data. If the processing is based on a balance of interests, you can object to the processing by stating reasons that arise from your particular situation. If data processing is carried out on the basis of your consent or as part of a contract, you have the right to transfer the data you have provided, provided this does not affect the rights and freedoms of other people.

    If we process your data on the basis of a declaration of consent, you have the right to revoke this consent at any time with effect for the future. The processing carried out before a revocation remains unaffected by the revocation.

    You also have the right to lodge a complaint with a data protection supervisory authority at any time if you believe that data processing has taken place in violation of applicable law.

  • Links to Other Websites

    On our website you will find a number of links to other websites. We are not responsible for how these third parties handle your personal information. When visiting a third-party website, we encourage you to read its privacy policy to understand how the third party collects and uses your personal information.

  • Changes to the Policy periodically

    We may modify or update this Privacy Policy from time to time. If we make any revisions that materially change the ways in which we process your personal information, we will notify you of these changes before applying them.